Delete your account

How to request deletion

1. Send us a deletion request — in the app under Profile → Delete account, by email to support@getzhub.com with the subject “Delete my account”, or on WhatsApp. Tell us which app (GetzHub or GetzHub Fleet) and the mobile number you signed up with.
2. We confirm it's you. We'll check the request with that mobile number before deleting anything.
3. We finish anything still open — an active booking, unspent shopping money still to be refunded, or a helper payout still due.
4. Your account is deleted within 30 days and we tell you when it's done. You won't be able to sign in to it again.

What we delete

• Your profile: name and mobile number.
• Saved addresses, and the details of anyone you booked for.
• Chat messages and the photos shared in them.
• Push-notification tokens for your devices.
• For helpers: your location history and payout UPI ID.

What we keep, and for how long

• Booking, payment, refund and payout records — amounts, dates, payment references and the bills photographed for a booking — for up to 8 years, because Indian tax and accounting law requires them. They're no longer linked to a usable account.
• Helper identity documents (ID, address proof and verification selfie) for up to one year after the account is deleted, then deleted.
• Anything tied to an open dispute, refund or fraud check, until it's resolved.

Payment providers such as Razorpay keep their own transaction records under their own policies. More detail is in our privacy policy.

Contact and grievances

For anything about this policy, write to support@getzhub.com or message us on WhatsApp. If you have a complaint we haven't resolved, you can reach our Grievance Officer:

Grievance Officer
GetzHub
Maduravoyal Bypass, Mogappair West, Chennai – 600095, Tamil Nadu, India
support@getzhub.com

We acknowledge every grievance within 48 hours and aim to resolve it within one month.