Refunds & cancellations

When you pay

• Get Anything: nothing is charged when you book. You pay once a helper accepts. If you added estimated prices to your list, that one payment covers the service fee and the shopping money together.

Shopping you pay for directly — by scanning the shop's UPI QR code your helper sends — goes straight from you to the shop. GetzHub never holds that money, so refunds or returns of those goods are between you and the shop, though we'll help you sort it out.

Cancelling a booking

• Before a helper accepts — free. Anything you've paid is refunded in full.
• If no helper accepts — a booking for “now” that nobody accepts within about 15 minutes closes on its own, and anything you've paid is refunded in full.
• After a helper accepts, before the job starts — if you haven't paid anything yet, cancelling is free. If you've paid the service fee, ₹49 of it is kept and the rest is refunded. ₹30 of that goes to the helper for the time they've already given you.
• If you paid the fee and shopping money together — both are refunded in full, as long as the shopping money hasn't yet been handed to your helper.
• Once the job has started (your helper has arrived, or has your shopping money) — cancel through support and we'll settle it fairly: usually your helper is paid for the time they've worked, and any shopping money that hasn't been spent comes back to you.

To cancel, open the booking in the GetzHub app and choose Cancel. Scheduled bookings are under My Bookings → Manage booking.

Rescheduling

A scheduled booking can be moved to a new time from Manage booking, up to 1 hour before it starts. There's no charge: anything you've paid carries over to the new time.

If your helper can't make a scheduled booking, or nobody is available when the time comes, we'll tell you straight away and you choose: pick a new time, or cancel for a full refund.

Unspent shopping money

When you pay shopping money upfront, your helper photographs every bill and we check them against what was bought. Whatever wasn't spent is refunded to you once that check is done. If prices have moved, your helper can spend a little over your estimate; beyond that, they ask you first.

Reporting a problem

Use Report a problem on the booking, or email support@getzhub.com with the booking, what went wrong and any photo or bill that shows it. Please tell us within 48 hours of the job finishing, while it's still easy to check. That window is a request, not a cut-off: it doesn't limit any rights you have under the law.

Wrong or faulty items

• Your helper bought the wrong item. We'll first try to put it right — returning or exchanging it at the shop where that's possible. If it can't be fixed or returned, we refund the cost of that item and the service fee for the booking. Please don't use the item, or do anything that stops it being returned, before you've talked to us.
• The item itself is faulty or damaged. The shop is the seller of anything your helper buys, so the shop's own return and warranty terms apply. We'll help you take it up with the shop.

A task that couldn't be finished

If a job isn't completed, we look at what was done, what was bought and what your helper recorded. Depending on what happened, we'll finish the task, adjust or refund the part of the fee that wasn't earned, and refund any shopping money that wasn't spent.

Duplicate or incorrect payments

If you were charged twice or charged the wrong amount, contact us with the booking and the payment details. We'll check it with Razorpay and refund anything that's due.

How refunds are paid

Refunds go back to the payment method you used, through our payment provider, Razorpay. Once a refund is issued it usually reaches you within 5–7 working days, depending on your bank. If a refund hasn't arrived after that, contact us with the booking and we'll chase it.

Nothing in this policy takes away any refund or remedy you're entitled to as a consumer under Indian law.

Contact and grievances

For anything about this policy, write to support@getzhub.com or message us on WhatsApp. If you have a complaint we haven't resolved, you can reach our Grievance Officer:

Grievance Officer
GetzHub
Maduravoyal Bypass, Mogappair West, Chennai – 600095, Tamil Nadu, India
support@getzhub.com

We acknowledge every grievance within 48 hours and aim to resolve it within one month.